FAQ’s

You can find answers to frequently asked questions about our electric fireplaces below:


Q. What media is included?
Answer: What media is included?

The media included with each model is listed  under the “Decorative Media” tab on the details page for the unit.  Or see the Options / Accessories page for a listing of included media for each model.

Q. What is the glass viewing size/glass size?
Answer: What is the glass viewing size/glass size?

The glass viewing size and glass size for each model is listed  under the “Specs” tab on the details page for the unit, as well as in the Technical Specs documentation for the unit found in the “Installation” tab.

Please refer to the individual model’s Technical Specifications.


Q. Where can I find the manuals on the website?
Answer: Where can I find the manuals on the website?

Installation Manuals can be found on the details page of each model `under the “Installation” tab as well as on the Manuals page.

Q. Where can I find the Tech Specs on the website?
Answer: Where can I find the Tech Specs on the website?

Tech specs can be found on the individual model’s detail page under the “Specs” tab as well as on the Tech Specs listings page.

Q. How big of a hole do I frame?
Answer: How big of a hole do I frame?

The size of area needed is discussed in the Installation manual of each model of units.

Select a location that is not prone to moisture and is located at least 0.91 m or 3 ft. away from combustible materials such as curtains or drapes , furniture, bedding, paper, etc.

Please refer to the manual for the unit for the dimensions.

Here are examples rough wall opening size of the fireplace:

Unit Width Height Depth
WM-BI-28-3421 29” 17.5″ 5.5 “
WM-BI-43-5123 44” 17.5″ 5.5
WM-BI-58-6421 59″ 17.5″ 5.5
WM-BI-76-8221 77″ 17.5″ 5.5
WM-BI-106-11524 107″ 17.5″ 5.5
WM-BI-26-3623 27″ 22 “ 5″
WM-BI-34-4423 35″ 22″ 5″
WM-BI-48-5823 49″ 22″ 5″
WM-BI-72-8123 72.5″ 22″ 5″

Q. Does Amantii Electric Fireplaces require customers to register their fireplace?
Answer: Does Amantii Electric Fireplaces require customers to register their fireplace?

No, we do not have a registration program. For warranty issues, please contact your local dealer.


 

Panorama Series Units

Q.  Do the Panorama Series units come with a black steel surround?
Answer: Do the Panorama Series units come with a black steel surround?

Yes, the surround comes standard in the box. The Panorama Series models are designed to be built-in and allow for the finishing material (drywall, stone, tile, etc) to be built right down to the glass edge. However, that application is not always desirable or available so the surround could be used as an alternate finish option.

The surround is black.

For an extra charge you can customize the colour of your Panorama surround – available in more than 30 gorgeous colours and finishes. Click here to see the Design Specialties colour swatches.

Please contact your local dealer for more information and to see actual colour samples.


 

Panorama Series Flame

Q.  Are the flame colours optional? Do I get to choose the colour I want?
Answer: Are the flame colours optional? Do I get to choose the colour I want?

No, the Panorama Series units feature the Fire & Ice flame presentation. This unique flame is 3 colours in 1! With just a simple click of the remote control the user can rotate through and choose three vibrant colours: Blue, Purple or Golden Yellow.
Click here to see a video of the flame set change from blue to purple to golden yellow.

 

Fire & Ice Series Flame

Q.  Are the flame colours optional? Do I get to choose the colour I want?
Answer: Are the flame colours optional? Do I get to choose the colour I want?

The Fire & Ice series feature this unique flame presentation and it is 3 flame colours in 1! With just a simple click of the remote control the user can rotate through and choose three vibrant colours: Blue, Purple or Golden Yellow.
Click here to see a video of the flame set change from blue to purple to golden yellow.

Q.  Can I get the Blue, Purple and Yellow flame set in a Black Glass model?
Answer. Can I get the Blue, Purple and Yellow flame set in a Black Glass model?

No, not at this time. The unique 3 in 1 colour flame set is only available in the Fire & Ice Series (white glass models).