Skip to content

Frequently Asked Questions

How is the sound controlled on the Symmetry Bespoke and is there a volume control? The fireplace crackling sound can be controlled through the remote or Wi-Fi App to turn the sound on or off, however there is no volume control.

The main differences between these two products are that the Bespoke offers a greater warranty period of 5 years instead of 2 years, due to upgraded internal components. The Bespoke will come with fire crackling and Bluetooth speakers, along with brighter LED components offering a crisper flame pattern and color options for the media area.

Electric fireplaces do indeed give off heat. Despite the misconception that they are purely decorative, electric fireplaces are designed to provide warmth and comfort. They utilize advanced heating technology to generate heat through the circulation of warm air. Electric fireplaces typically feature heating elements concealed within the unit, which can be adjusted to different temperature settings to suit your preferences. These heating elements are capable of producing a significant amount of heat, allowing electric fireplaces to effectively warm up small to medium-sized rooms. However, it’s important to note that electric fireplaces are not intended to replace a central heating system but rather to supplement it and create a cozy ambiance.

GENERAL QUESTIONS

Check out our Remote Control Guide – on page 1 are the new remotes, R63 and R64. On page 2 are all the remotes for the discontinued units. If you require a new remote please check out our Amantii parts store to find yourself a replacement Amantii Parts Store
Amantii electric fireplaces can heat rooms approximately 15′-20′ (400 square feet).

Electricity rates vary depending on location, but electric is on average much cheaper than other forms of heating your home. On average electricity rates are $.02/hour without heat and $.07/hour with heat. Electric fireplaces are an excellent option for zone heating. For comparison; gas fireplace manufacturers regularly advertise running costs of $.23/hour.

Yes, once the fireplace is assembled it is sturdy and is safe to move.

If you do not have an existing gas line, an electric fireplace is probably a the more cost effective option. Also, because gas fireplaces are fueled by gas, they create real flames, while electric fireplaces produce heat with no flame. Generally speaking, a gas fireplace is more expensive to run than an electric fireplace.
Yes we have Wall Mount/Built In models that have state of the art realistic LED flames and no heat output, however most of Amantii fireplaces have the functionality to operate with the heat on or off.

The majority of Amantii fireplaces come with a remote control. The remote allows you to turn the fireplace on or off, adjust the intensity of flame, and adjust the level of heat (if applicable) that the electric firebox will give off. Most models also have controls located on the unit as well for manual operation.

No, Amantii electric fireplaces are all vent free and therefore there is no need for any chimney, any venting, any gas lines. There is no open flame, and no mess or clean up.

Usually the determining factor is the inside height. We make 3 sizes of height which is the most important number. The trim is just like a gas unit: you hope it covers the hole, and if not, you simply make a backing plate

No – the glass front of the fireplace always remains cool and is perfectly safe.
The only maintenance required for our electric fireplaces would be to change the standard 40 watt candelabra light bulbs, which have a standard life of 2 years, if one or more burn out. These bulbs can be readily found at home centers.

Yes, our Amantii fireplaces have the ETL Listed Mark or CSA marks, proof of product compliance (electrical, other safety standards) to North American safety standards.

Your Amantii fireplace will come with a flame stencil built into the fireplace, already installed. This stencil provides the flame look as shown in the images for the product. The stencil can be removed from the fireplace to alter the shape of the flame to a more “diffused” look. Please refer to the fireplace documentation section to see guides on how to gain access to remove the flame stencil from the fireplace.
The remote has a temperature setting and it will do automatic temp of around 70’F with or without the flame on. If you want an external thermostat – a millivolt version is what you need. No power required to it.

The noise is due to the flicker rod coming in contact with the rod end bushing. To rid the noise, this area will need to be re greased.to fix this problem please refer to the repair guide of your fireplace.

The Amantii Electric fireplaces does have a proprietary back coating for the flame presentation glass, however it is not mirror finish.

Our fireplaces will have media supplied with every fireplace, however some include media already in the box, while the deeper units we offer a choice of media kit. https://amantii.com/optional-media/

All of the front glass is slanted in the Symmetry, Panorama, and Remii equivalents.

SYMMETRY QUESTIONS

The SYM-B fireplaces have no touch screen, no log set, no mood light and no template. The SYM Series has those features.
The main exception is the DEEP-XT goes in the wall first, then you finish around it. So the DEEP-XT can be totally clean faced and does not require a trim. The SYM-XT goes in the hole at the end, and requires a trim.

PANORAMA QUESTIONS

❓ Amantii Electric Fireplace FAQs

🔧 Installation FAQs

Q: How are Amantii electric fireplaces installed?
A: Amantii electric fireplaces are designed for flexible installation, including built-in, recessed, wall-mounted, or partially recessed applications depending on the model. Most units can be installed as either plug-in (120V) or hardwired for higher performance, making them suitable for both renovations and new construction projects.

Q: Do I need a professional to install an Amantii fireplace?
A: While plug-in models can be installed by homeowners, hardwired installations are recommended to be completed by a licensed electrician to ensure safety and optimal performance.


📺 TV Safety FAQs

Q: Can I install an electric fireplace under a TV?
A: Yes. Amantii electric fireplaces are designed for safe installation beneath televisions, making them ideal for modern media walls and entertainment centers when installed according to manufacturer clearance guidelines.

Q: Will the heat damage my TV?
A: No. When installed correctly, Amantii fireplaces are engineered to direct heat forward, allowing safe placement under TVs without risk of damage. Always follow the recommended installation clearance instructions for best results.


⚡ Wattage & Heat Output FAQs

Q: How much heat do Amantii fireplaces produce?
A: Most Amantii electric fireplaces produce approximately 5,000 BTU of supplemental heat, with select models offering hardwire upgrades up to 10,000 BTU or more, depending on configuration and installation type.

Q: How much space will an Amantii fireplace heat?
A: On average, Amantii fireplaces can effectively heat 300–500 sq. ft. in standard plug-in mode, with larger coverage possible when hardwired depending on the model and room conditions.

Q: Are Amantii fireplaces energy efficient?
A: Yes. Amantii uses LED flame technology and fan-forced heating systems, allowing users to operate flame-only mode or heat mode separately for improved energy efficiency year-round.


📏 Sizing FAQs

Q: What sizes are available for Amantii electric fireplaces?
A: Amantii offers a wide range of sizes to suit different applications, typically including 30″, 36″, 42″, and larger custom-format units, depending on the collection.

Q: How do I choose the right size fireplace?
A: The best size depends on your installation space and design goals. For media walls, the fireplace is often selected based on TV size, wall width, and design symmetry to create a balanced built-in feature.

Q: Can Amantii fireplaces fit into existing fireplaces?
A: Yes. Many Amantii models are designed as retrofit inserts, making them ideal for upgrading existing wood-burning or gas fireplaces into modern electric units.

Cannot find what you need?