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Frequently Asked Questions

How is the sound controlled on the Symmetry Bespoke and is there a volume control? The fireplace crackling sound can be controlled through the remote or Wi-Fi App to turn the sound on or off, however there is no volume control.

The main differences between these two products are that the Bespoke offers a greater warranty period of 5 years instead of 2 years, due to upgraded internal components. The Bespoke will come with fire crackling and Bluetooth speakers, along with brighter LED components offering a crisper flame pattern and color options for the media area.

GENERAL QUESTIONS

Check out our Remote Control Guide – on page 1 are the new remotes, R63 and R64.On page 2 are all the remotes for the discontinued units. If you require a new remote please check out our Amantii parts store to find yourself a replacement Amantii Parts Store
Amantii electric fireplaces can heat rooms approximately 15′-20′ (400 square feet).

Electricity rates vary depending on location, but electric is on average much cheaper than other forms of heating your home. On average electricity rates are $.02/hour without heat and $.07/hour with heat. Electric fireplaces are an excellent option for zone heating. For comparison; gas fireplace manufacturers regularly advertise running costs of $.23/hour.

Yes, once the fireplace is assembled it is sturdy and is safe to move.

If you do not have an existing gas line, an electric fireplace is probably a the more cost effective option. Also, because gas fireplaces are fueled by gas, they create real flames, while electric fireplaces produce heat with no flame. Generally speaking, a gas fireplace is more expensive to run than an electric fireplace.
Yes we have Wall Mount/Built In models that have state of the art realistic LED flames and no heat output, however most of Amantii fireplaces have the functionality to operate with the heat on or off.

The majority of Amantii fireplaces come with a remote control. The remote allows you to turn the fireplace on or off, adjust the intensity of flame, and adjust the level of heat (if applicable) that the electric firebox will give off. Most models also have controls located on the unit as well for manual operation.

No, Amantii electric fireplaces are all vent free and therefore there is no need for any chimney, any venting, any gas lines. There is no open flame, and no mess or clean up.

No permits are required.

Usually the determining factor is the inside height. We make 3 sizes of height which is the most important number. The trim is just like a gas unit: you hope it covers the hole, and if not, you simply make a backing plate

No – the glass front of the fireplace always remains cool and is perfectly safe.
The only maintenance required for our electric fireplaces would be to change the standard 40 watt candelabra light bulbs, which have a standard life of 2 years, if one or more burn out. These bulbs can be readily found at home centers.

Yes, our Amantii fireplaces have the ETL Listed Mark or CSA marks, proof of product compliance (electrical, other safety standards) to North American safety standards.

Your Amantii fireplace will come with a flame stencil built into the fireplace, already installed. This stencil provides the flame look as shown in the images for the product. The stencil can be removed from the fireplace to alter the shape of the flame to a more “diffused” look. Please refer to the fireplace documentation section to see guides on how to gain access to remove the flame stencil from the fireplace.
The remote has a temperature setting and it will do automatic temp of around 70’F with or without the flame on.If you want an external thermostat – a millivolt version is what you need. No power required to it.

The noise is due to the flicker rod coming in contact with the rod end bushing. To rid the noise, this area will need to be re greased.to fix this problem please refer to the repair guide of your fireplace.

SYMMETRY QUESTIONS

The SYM-B fireplaces have no touch screen, no log set, no mood light and no template. The SYM Series has those features.
The main exception is the DEEP-XT goes in the wall first, then you finish around it.So the DEEP-XT can be totally clean faced and does not require a trim.The SYM-XT goes in the hole at the end, and requires a trim.

PANORAMA QUESTIONS

Yes the XS series was designed to do exactly this

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