Technical Training2020-11-25T18:15:25-08:00

General Repair Guide

Repair Guide – Fix Your Fireplace 

Remote Control Parts and Numbers

Circuit Board Guide


SYM Repair Guide

SYM-B Repair Guide

SYM-XT Repair Guide



Panorama Series

XS Series

How to Repair your XS Series Fireplace

XT Series

How to Repair your XT Series Fireplace


WM-FM Series


WMBI – Advanced Series

WMBI – Enhanced Series








DISCLAIMER – Blue Flames

Blue flame lights will no longer be available on units built after July 01, 2021. The blue light has been replaced with a bright yellow, orange and red light combination to offer you a more realistic flame effect. We reserve the right to modify and upgrade our product at any time without prior notice.


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.

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